Cruz Multi-Storage Wine Cabinet

We want to ensure a smooth experience for all our customers. Below are our policies for shipping, receiving, and returning both medium items (e.g., bar carts, home bar furniture) and large items (e.g., ping pong tables). We offer free shipping across the contiguous United States.

Order Confirmation

Once you place your order, you will receive an order confirmation email. This confirms that we have received your order and pre-authorized your payment. We will then contact our suppliers to confirm item availability.

• If the item is on backorder or unavailable, we will void the pre-authorization and inform you via email.
• If your item is available and ready to ship, we will process the payment and begin shipment.

Shipping

• Free Shipping: All items ship for free via standard delivery. Larger items like ping pong tables are shipped through freight carriers and include curbside delivery (delivery to your driveway or sidewalk).
• White Glove Service (Optional): For an additional fee, we have a separate White Glove Service available if you require assembly.
• Delivery Timeframes:
• Medium items: 5-7 business days.
• Large items: 7-14 business days (freight deliveries may take up to 20 business days).
• Tracking: Once your order ships, you will receive tracking information within 24 hours.

Preparing for Delivery

• Ensure that someone is available to receive and inspect the delivery
• For large freight deliveries, have someone available to assist with unloading.
• Check that the delivery location is accessible for large freight trucks. If delivery is not possible due to location issues, additional shipping and storage fees may apply.
• Fees resulting from re-delivery will be the sole responsibility of the customer.

Receiving Your Order

• Inspection Upon Delivery: It is crucial to inspect the delivery for any damage. If the packaging shows signs of damage (e.g., dents, scratches), note this on the Proof of Delivery (POD) and take photos. If there is no visible damage, sign the POD with “Possible internal damage” noted.
• If the driver is rushing, or you can’t inspect the contents immediately, still make a note of potential damages. Failure to do so may void any claims for damages.

Damaged Items

If you find any damage:

• Ground Shipments: Contact us within 48 hours and provide photos of the damage. We will process an insurance claim and work to replace or repair the item at no cost to you.
• Freight Shipments: Note all damages on the POD and contact us immediately. Provide photos and details(order number), and we will assist in filing a claim and organizing repairs or replacements.
• Damaged or Defective Items: If the product is defective, damaged, or received incorrectly, we will provide a replacement or process a refund once the return is received and inspected. In such cases, return shipping costs will be covered by us.

 Return Policy

Oh no! What went wrong? Did your purchase take a wrong turn? At Gameroommall, we’re all about good vibes and happy customers. If something’s not right, don’t panic, here’s how it works:

• Return Window: Returns must be requested within 14 days from the date of receiving your order.
• Condition of Items: Items must be returned in their original condition, including all original packaging, manuals, accessories, and warranty cards. Items that have been used, damaged, or altered are not eligible for return.
• Return Authorization Number (RAN): All returns require a Return Authorization Number (RAN). To obtain a (RAN) number, please contact our customer support team with your original order number, the items you wish to return, and the reason for the return. Returns without a valid (RAN) number will not be processed.

Return Fees and Shipping cost

• Medium items: Free returns. A prepaid return label will be provided.
• Large items: Returns are subject to a 15% restocking fee and return shipping costs.
• Non-Returnable Items: Custom-made (or personalized order), opened items that have been used or damaged, and clearance items are final sale, meaning the purchase cannot be returned or exchanged.
• Return Conditions: Items must be in their original condition and packaging. Damaged or used items are not eligible for return. Returns must be shipped back within 14 days from delivery.

Order Cancellations

• Before Shipment: Orders can be canceled within 24 hours for a full refund.
• After Shipment: If you wish to cancel an order after it has been shipped, it will be treated as a return. Cancellations after shipment are subject to restocking fees and all shipping charges.

Return Process

• Request Return Authorization: Contact our customer service team to obtain an RA number. Please provide the original order number, items to be returned, and the reason for the return.
• Pack the Item: Ensure the item is in its original packaging, including all parts and accessories. Clearly write the RA number on the return label or package.
• Ship the Return: Use the prepaid return label for eligible items or ship the return using a traceable service. Customers are responsible for return shipping costs unless the return is due to a defect, shipping error, or damaged item.
• Inspection and Processing: Once we receive your returned item, it will be inspected. Refunds will be processed to your original payment method, minus any applicable restocking or shipping fees. Refunds may take up to 14 business days to process.

Restocking Fees

• Standard Restocking Fee: A 15% restocking fee will apply to most returns unless the item is defective or an error was made in processing your order.
• Orders canceled after billing and before shipment will incur a 10% restocking fee.
• Orders canceled after shipment will incur all shipping costs and a 15% restocking fee.

Reimbursement and Refunds
 
Refunds will be issued after the return is processed and inspected. The refund amount will be for the original purchase price, minus any applicable restocking fees, shipping charges, or damages. Refunds are typically issued to the original method of payment within 14 business days.

If you opt for White Glove Installation, certified technicians will deliver and install your item. Delivery and installation typically take 2-4 weeks depending on location. If you wish to cancel or return an item that has been installed, regular return policies apply, and you may incur shipping and restocking fees.